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Shipping
Free shipping is provided to our customers on most orders over $75. For
most orders $75 and under, there is a flat fee of $10. WE ONLY
SHIP TO THE CONTIGUOUS 48 UNITED STATES, only shipping to regular
addresses. We do not ship to PO Boxes. All orders received
before 3pm EST will be processed and shipped the same day (Subject to
Stock and Availability) Products will be shipped UPS Ground (1-4 days
appx.) Free freight does not apply to any special shipping. If
you would like to upgrade your order to Next Day or Second Day Air
please call our customer service line at 1-419-466-1814. If
paying with a check the order will be shipped once the check clears, and
if paying with a money order the product will be shipped once
received. Our office hours are Monday through Friday from
09:00 am to 05:00 pm Eastern Standard Time. Orders received on the
weekend will be shipped the following Monday.
FAX: 1-734-468-1500
PHONE: 1-419-466-1814
Austin Staats Medical does not currently ship any products outside of the
United States.
Returns: Austin Staats Medical understands there are times that customers
order products that end up not adequately meeting their needs. Austin Staats
Medical is more than willing to work with the customer to help come up
with the best solution.
Austin Staats Medical is committed to working with its customers to ensure
products with warranties perform according to the manufacturer's
specifications. Warranty information, where applicable, can be found
enclosed within the product packaging.
RETURN POLICY
If you are the original purchaser who bought products directly from
Austin Staats Medical, you may return the products in as-new condition to
Austin Staats Medical up to 14 days; however, your Return Authorization
Number (RMA) must be requested 72 hours from receiving your product. A
RMA number is also required by for a full credit on any product error,
damage or loss occurring in transit.
Exceptions include:
Bath Safety Equipment Category (Hygienic & FDA Regulations)
Beds including mattresses
Patient Lifts
Motorized Wheelchairs
Electric Scooters
Bariatric and Custom Wheelchairs
Wheelchair Cushions
Incontinence Products
Geriatric & Hip Chairs
Some Medical Supplies
The refund or credit does not include any shipping and handling charges
shown on your packing slip or invoice; you are responsible for those.
THE REFUND OR CREDIT IS SUBJECT TO A FIFTEEN PERCENT (20%) RESTOCKING
FEE (PLUS APPLICABLE TAXES), UNLESS OTHERWISE PROHIBITED BY LAW. Any
custom-ordered or custom-built items are non-returnable. These
non-returnable products are custom-produced by the manufacturers and are
unable to be returned. Other products that can not be returned include
power wheelchair, wheelchair ramps and electric scooters. For any
non-returnable items or items with re-stock fees you will be notified at
the time you place your order. Return freight will be the responsibility
of the customer.
If you are an organization that bought the products under a written
agreement with Austin Staats Medical, the agreement may contain different
terms for the return of products than specified by this policy.
PROCEDURE
To return products, you must email Austin Staats Medical Customer Service at
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
to receive a Return Authorization Number. To
expedite the process of your refund or credit, Austin Staats Medical expects
you to return the products to Austin Staats Medical in their original
packaging within 5 days of the date that Austin Staats Medical issues the
Credit Return Authorization Number.
YOU MUST PREPAY SHIPPING CHARGES AND INSURE THE SHIPMENT OR ACCEPT THE
RISK OF LOSS OR DAMAGE DURING SHIPMENT.
Returned products must be in as-new condition, and all of the manuals,
components, and other items included with a product must be returned
with it.
EXCEPTIONS
Austin Staats Medical's "TOTAL SATISFACTION" Return Policy does not apply to
goods or items that because of hygienic considerations cannot be
returned. Products marked as "all sales final" may also not be returned.
Customers who refuse the original shipment from UPS will not receive a
refund because the warehouses that ship the products are not the same
warehouse that receives the returns. Customers must call and get the
appropriate address to ship the products back to receive a refund.
Terms of Use
Welcome to the website of Austin Staats Medical. Austin Staats Medical is a
leading online provider of medical equipment for the healthcare industry
and consumers. Austin Staats Medical was created to provide an easy to
navigate, secure and very informative shopping experience to help
consumers make educated purchasing decisions for their home health care
needs. Use of this website, and information distributed in conjunction
with this website is offered to you on your acceptance of these Terms of
Use, our Privacy Policy and other notices posted on this website. Your
use of this website or of any content presented in any and all areas of
the website indicates your acknowledgment and agreement to these Terms
of Use, our Privacy Policy and other notices posted on this website.
Austin Staats Medical shall have the right, at its sole discretion, to
modify, add or remove any terms or conditions of these Terms of Use
without notice or liability to you. Any changes to these Terms of Use
shall be effectively immediately following the posting of such changes
on this website.
The Website and its contents are provided on an "as is" basis. Use of
the Website and its contents is at the user's sole risk. The Website and
its contents are provided without any representations, endorsements, or
warranties of any kind whatsoever, either express or implied, including,
but not limited to, any warranties of title or accuracy and any implied
warranties of merchantability, fitness for a particular purpose, or
non-infringement, with the sole exception of warranties (if any) which
cannot be expressly excluded under applicable law. As noted below,Austin Staats Medical also makes no representations,
endorsements, or warranties, either express or implied, with respect to
any website operated by a third party. In no event will Austin Staats
Medical or its subsidiaries, affiliates, contractors, or respective employees
be liable for any damages, including, without limitation, indirect, incidental,
special, consequential or punitive damages, whether under a contract,
tort or any other theory of liability, arising in connection with any
failure of performance, error, omission, interruption, defect, delay in
operation or transmission, computer virus, line system failure, loss of
data, or loss of use related to this Website or any website operated by
any third party or any contents of this Website or any other website,
even if Austin Staats Medical is aware of the possibility of such damages.
All content of the Site, texts, information, data, software, logos,
images, graphics, photographs, videos, sounds, designs, and other
material are the property of Austin Staats Medical or its associated
providers and are subject to the protection of the United States and
international copyrights, trademarks, service marks or other proprietary
rights. These rights are valid and protected in all forms and media. The
usage of the site and its contents within is limited to browsing, and is
for the purpose of purchasing products and services only. All other use
of the site such as copying, modifying, editing, distributing, or
displaying, in whole or in part, of the site for any other purposes,
without permission and written agreement from Austin Staats is
strictly prohibited.
Privacy Policy
Austin Staats Medical uses the information you provide us to fulfill your
requests for products and services, improve our services, conduct
research, contact you regarding your product inquiry and/or current
order. At Austin Staats Medical, we are committed to protecting your privacy
both before and after the purchase process.
Austin Staats Medical does not rent, sell, or share personal information
about you with other people or nonaffiliated companies except to provide
products or services you have requested. Your information will never be
shared without your permission.
Legal Issues
Austin Staats Medical discloses personal information when required by law or
in the good-faith belief that such action is necessary to: conform to
the edicts of the law or comply with a legal process served on Austin Staats
Medical or its site; protect and defend the rights or property of
Austin Staats Medical, the site, or the users of Austin Staats Medical; and act
under exigent circumstances to protect the personal safety of users of
Austin Staats Medical, its site, or the public.
You might choose to leave our site via links to other sites, including
those of advertisers. Austin Staats Medical is not responsible for the
privacy policies or the content on those sites, nor is it responsible
for the cookies those sites might deposit on your hard drive.
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